West Virginia Employer Retail Banker in Elkins, West Virginia

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment. Key Responsibilities: iProcesses a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments. iPerforms opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas. iOpens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary. iAddresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate. iProactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques. iAchieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs. iEnhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners. iPractices branch security procedures and protects customer confidentiality and privacy. iPerforms other job related duties or special projects as assigned. Qualifications Competencies Required: iProficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline). iAbility to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality. iCustomer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members. iOutstanding listening and communications skills, both written and verbal. iKnowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices. iAbility to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines. iSelf motivated, goal oriented, team player with strong interpersonal skills and sales aptitude. iExcellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail. iBasic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer . iRead at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports. Minimum Qualifications/Experience i1-3 years customer service or sales experience; or an equivalent amount of directly related college education or volunteer service iPrevious banking experience is preferred but not required iCash handling experience preferred. Formal Education & Certification iHigh School Diploma or equivalent required. Work Status iFull-Time